Terms and Conditions

Effective Date: 25/02/2025

Welcome to Pride of Design! These Terms and Conditions govern your use of our website www.prideofdesign.com

and any services provided by our SaaS agency, including but not limited to website development, automation, AI chatbot solutions, and digital marketing services.

By accessing or using our website, you agree to comply with these terms. If you do not agree, please discontinue use immediately.

1. About Us

Pride of Design is a SaaS agency providing automation solutions, website development, and marketing services. We are a registered business in the United Kingdom, and you can contact us at:

Email: [email protected] - Registered Address: Nazeing, Essex, England.

2. Use of Our Website & Services

By using our website or services, you agree to:

Use the site for lawful purposes only
Provide accurate and truthful information when required
Not engage in fraudulent, abusive, or harmful activities
Not attempt to disrupt, hack, or interfere with our systems

Failure to comply with these terms may result in account suspension or legal action.

3. Intellectual Property Rights

All content on this website, including text, graphics, logos, images, and software, is the property of Pride of Design or licensed to us. You may not:

Copy, modify, or distribute any content without our express permission
Use our branding, trademarks, or logos without authorisation
Republish content from this site without a proper credit and link

4. Services & Payments

4.1 Service Descriptions

We provide digital services, including but not limited to:

Website development
AI automation solutions (including WhatsApp chatbots)
Digital marketing and branding

We aim to ensure that all service descriptions are accurate. However, we reserve the right to update or modify service offerings at any time.

4.2 Payment Terms

All payments for services must be made as agreed in the contract.
Payment is due before project commencement unless otherwise stated.
Late payments may result in suspension of services.

5. No Guarantees & Limitation of Liability

While we strive for the best results, we do not guarantee specific outcomes from our services (e.g., website rankings, lead generation, sales increases).

Pride of Design is not liable for:

Loss of business, revenue, or data caused by service disruptions
Third-party services (e.g., hosting providers, payment processors)
Cyberattacks, hacking, or system downtime

Our total liability for any claim shall not exceed the amount paid by the client for the specific service in question.

6. WhatsApp AI Chatbots & Third-Party Integrations

If you interact with our WhatsApp AI chatbot, please note:

Your conversations are recorded for customer support and training.
We do not share your WhatsApp data with third parties unless legally required.
WhatsApp is a third-party platform; we are not responsible for any security vulnerabilities related to their service.

7. Termination of Services

We reserve the right to terminate your access or service under the following conditions:

Breach of Terms: If you violate these terms
Non-Payment: If payment obligations are not met
Abuse or Misuse: If services are used inappropriately

8. Privacy & Data Protection

Your use of our services is also governed by our Privacy Policy, which outlines how we collect, use, and store your data in compliance with

UK GDPR and the Data Protection Act 2018.

9. Cancellations & Refunds

9.1 Service Cancellations

You may cancel a service before work has commenced for a full refund.If a project is partially completed, only the unfinished portion may be eligible for a refund. No refunds are provided for completed work or delivered services.

9.2 Subscription-Based Services

If you subscribe to a monthly service, you must provide at least 30 days' notice before cancellation.

10. Third-Party Links & External Services

Our website may contain links to third-party websites (e.g., software providers, partners). We are not responsible for their content, terms, or security practices.

11. Governing Law & Dispute Resolution

These Terms & Conditions are governed by the laws of England and Wales. Any disputes will be resolved through:

Negotiation: Initial good-faith discussion
Mediation: If negotiation fails
Legal Action: If necessary, disputes will be settled in UK courts

12. Changes to These Terms

We may update these Terms & Conditions at any time. Any changes will be posted on this page with an updated effective date. Continued use of our website or services after modifications means you accept the updated terms.

13. Contact Information

For any questions regarding these terms, please contact us:

Email: [email protected] - Phone: 01992 927927 - Address: Nazeing, Essex, England.

Last Updated: 25/02/2025